Return Policy

We strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return policy.

Return Window:
You may return eligible items within 30 days from the date of delivery.

Eligibility Criteria:
- Items must be unused, undamaged, and in their original packaging with attached tag.
- Returns must be initiated within the stipulated 30-day period.
- Certain items, such as personalized or customized preferences, are exempt from return.

Refund Process:
Upon receipt and inspection of the returned item(s), we will issue a full refund less the cost of shipping within 5 business days. Refunds will be processed using the original method of payment.

Return Shipping:
Return shipping costs are the responsibility of the customer unless the return is due to our error or the item received is defective or damaged.

Initiating a Return:
To initiate a return, please contact our customer service team with your order details and reason for return. We will guide you through the process and provide you with the necessary instructions and return authorization, if applicable.

Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange an item, you may initiate a return as outlined above and place a new order for the desired item.

Contact Us:
If you have any questions or concerns regarding our return policy or the return process, please don't hesitate to contact our customer service team. We are here to assist you in any way we can. razzmatazzjewelry@gmail.com

Thank you for shopping with us. Your satisfaction is our priority.