Return Window:You may return eligible items within 2 weeks from the date of delivery. Returns will not be accepted later than 2 weeks after delivered date.

Eligibility Criteria:- Items must be unused, undamaged, and in their original packaging with attached tag.
- Returns must be initiated within the 2 week period.
- Certain items, such as personalized or customized preferences, are exempt from return.

Refund Process:Upon receipt and inspection of the returned item(s), we will issue a full refund less the cost of shipping within 5 business days. Refunds will be processed using the original method of payment.

Initiating a Return:To initiate a return, please contact our customer service team with your order details and reason for return. We will guide you through the process and provide you with the necessary instructions and return authorization, if applicable.

Absolutely. We prioritize the security of our customers' data. Our website uses Secure Socket Layer (SSL) encryption to ensure that your personal and payment information is kept safe and private. This means that any information you input during the checkout process is encrypted before being transmitted over the internet. Additionally, we never store your credit card details on our servers. For more information about how we protect your data, please refer to our Privacy Policy.

Thank you for reaching out regarding certification concerns.

All saltwater pearls sold by 'razzmatazz jewelry' are authentic and are sourced directly from private, family-owned Australian and Tahitian farms. Given the direct source, ’razzmatazz’ guarantees that all pearls listed as Australian or Tahitian are genuine saltwater pearls, graded by professionals trained in 'International Standards'.

Since 'razzmatazz’ acquires saltwater, South Sea, and Tahitian pearls directly, this allows for significantly improved pricing and diminishes the requirement for a certificate of authenticity.


However, 'razzmatazz' understands the requests for certifications. Be aware that obtaining certifications can take considerable time and incur significantly higher costs due to current U.S. tariffs and regulations.

If certification is deemed necessary, purchasers may have items appraised by an accredited or recognized organization post-purchase.

Warm regards,
razzmatazz jewelry llc
Lin Moser
razzmatazz@gmail.com
442-400-1414