Return Window:You may return eligible items within 2 weeks from the date of delivery. Returns will not be accepted later than 2 weeks after delivered date.

Eligibility Criteria:- Items must be unused, undamaged, and in their original packaging with attached tag.
- Returns must be initiated within the 2 week period.
- Certain items, such as personalized or customized preferences, are exempt from return.

Refund Process:Upon receipt and inspection of the returned item(s), we will issue a full refund less the cost of shipping within 5 business days. Refunds will be processed using the original method of payment.

Initiating a Return:To initiate a return, please contact our customer service team with your order details and reason for return. We will guide you through the process and provide you with the necessary instructions and return authorization, if applicable.

Absolutely. We prioritize the security of our customers' data. Our website uses Secure Socket Layer (SSL) encryption to ensure that your personal and payment information is kept safe and private. This means that any information you input during the checkout process is encrypted before being transmitted over the internet. Additionally, we never store your credit card details on our servers. For more information about how we protect your data, please refer to our Privacy Policy.

Thank you for reaching out regarding your certification question.

Razzmatazz Jewelry does not provide third-party certificates. All South Sea pearls sold by Razzmatazz Jewelry are authentic, sourced directly from a privately, family-owned Australian and Tahitian farms for over 45+ years, and graded under Australian standards. By working directly with my source, we eliminate intermediaries such as auctions and brokers.

We understand the importance of certification. However, obtaining the certificates can take considerable time and incur significant costs. At customs, due to current U.S. tariffs and regulations, shipments of pearls with certificates will face delays and increased expenses.

If certification is essential to you, you can have the selected item(s) independently appraised by an accredited appraisal institution or a recognized industry organization after purchase.

We guarantee this is a genuine South Sea pearl sourced directly from Australia and/or Tahiti, and the listing photos accurately depict the exact piece you will receive.

If for any reason you're not satisfied, please don’t hesitate to contact Razzmatazz Jewelry and ask for Lin. Returns are always accepted in accordance with the policy terms.

Warm regards,
razzmatazz jewelry llc
Lin Moser
razzmatazz@gmail.com
442-400-1414